At Dollar2host, we believe that every customer deserves a Premium Support Experience no matter they spend thousands or just $2 a month. That's why we've set rigorous quality standards for our support team making sure that your experience is as good as possible. The great reviews we get only makes us work harder.
Dollar2host is one of the best companies in a sea of hosting providers - but our clients should know why we stand apart from the rest. We provide great products. We provide great customer service. We go the extra mile for our clients. We are a company that not only provides, but one that truly serves.
Your 100% satisfaction is guaranteed at Dollar2host & we never let you down in your expectations. We are confident in our ability to WOW you as a customer. You're not just buying shared website hosting; you're creating a partnership. We want your business to succeed because when you're successful, we're a successful web Hosting Company.
Dollar2host provides a 30-day money back guarantee for all hosting accounts. If for any reason you are not completely satisfied with our services and request cancellation within 30 days of signing up, you will be given a full refund of hosting services excluding - Domain Registration/Transfers, Dedicated IP, Dedicated SSL Certificate, VPS Servers, Dedicated Servers, Web Design services and any other add on services which you may have availed at the time of signup.
Upgrades and downgrades are not covered under 30 day money back guarantee
You will be billed for the amount of “Free services” which are availed with the plans you opted for at the time of signup. The thirty (30) day money-back guarantee is valid for credit-card payments only.
Due to the costs associated with processing payments made by other methods, we are not able to offer the thirty (30) day money-back guarantee for other payment methods. If you have availed free account transfer within first 30 days of signup with any of the hosting product /services then the 30-day money back will not be applicable due to resources spent on account migration.
There’s one thing you probably care about the most when it comes to hosting that is none other than Reliability because downtime means lost opportunity. And we concentrate more on Uptime Our 24/7/365 staff with expert system admins keep your server running at its peak. We use industry best practices, the best data centers and ensure your server has the latest security patches. That's why we guarantee that your site will be up over 99.99% of the time.
Please note that "99.99% UPTIME GUARANTEE" applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.