We offer a full refund on web hosting within 30 days of signing up if you decide to cancel our web hosting plans. Our Money Back Guarantee ensures customer satisfaction. However, please note that this refund policy does not apply to certain services such as domain registration, domain renewal, domain transfer, dedicated IP, dedicated SSL certificate, dedicated servers, VPS servers, and web design services and any third-party licenses. Additionally, the refund policy does not cover the renewal of any hosting products.
If you wish to request a refund for webhosting services, please submit a ticket to our billing department through the following link :
The thirty (30) day money-back guarantee is valid for credit-card payments only. Due to the costs associated with processing payments made by other methods, we are not able to offer the thirty (30) day money-back guarantee for other payment methods.
No refund will be made if your Service(s) are suspended or terminated for cause. There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages.
No Refund will be issued after 30 days period or beyond coverage of our refund policy as noted here.
Hosting Services will continue to renew until it is been requested for cancellation. If you do not wish to renew your hosting services you must cancel your account by placing a ticket to us at: https://www.dollar2host.com/clients/submitticket.php?step=2&deptid=2
Cancellation of service renewals for website hosting, vps servers, dedicated servers or domain registration services must be made at least 15 business days prior to the end of the current service period. Requests received seven (7) business days prior to the end of the current service period will be treated as cancellation of services for the next service period. As such any pending invoices should be cleared in full before applying for cancellation
When an account is cancelled, all copies of the website files and emails are permanently and irretreivably removed from the servers .It is your responsibility to backup all your data before you place the cancellation request. Once you place the cancellation request all your data from our server will be deleted and it cannot be retrieved nor restored.
If you have subscribed for payments, your card or Paypal account will automatically be charged at the end of current billing cycle. These payments are not subject to refunds.
If there is an issue with your account or support, we'd be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue at https://www.dollar2host.com/clients/submitticket.php?step=2&deptid=2
or contact Live Chat.